• Work with a fast growing global company
• Exciting opportunity for career growth
  
  
  

About Our Client

This role is an exciting opportunity for an enthusiastic, self-starter and focused individual who would like to make an impact on the Financial Services sector in the Philippines. The candidate will directly manage sales opportunities across Banks, Fintechs and other relevant payments company. The role requires the candidate to have a good network of personal contacts in this sector, and an ability to create strategies and solutions that would address customer pain points in their money movement and payments requirements.The role would require interface with multiple stakeholders within the business across Product, Pre-Sales, Finance, Legal, Business Finance, technology across APAC.

Job Description

• Ensure periodic customer meetings
• Ensure to meet uptime levels as agreed with bank
• Ensuring periodic agreed reporting's to bank and from bank to company as per agreed frequency
• Ensuring minimized penalties / recoveries against service lapses
• Identification of bad actors on portfolio to take corrective actions
• Ensuring periodic review with major FLM/SLM partners to ensure SLA TAT
• Ensuring customer mails, queries are responded in time and tracked till final resolution
• Ensuring periodic review with internal departments on agreed deliverables
• Ensuring effective and efficient cash management which is vital service offering
• Ensuring customer is clearing company Invoices on a timely basis, need to take initiave to bridge the gaps if any which is delaying the payout cycle
• SAM to ensure consistent additional business / revenue by encashing the relationship
• Services Review Call with customer on a weekly / monthly basis along with internal stake holders to hear customer voice
• Maintaining customer issues tracker covering running/pending items in account
• Monthly presentation internally and external with customer to showcase service levels
• Work involves engagement post working hours, weekends/holidays and the same needs to be respected
• Work involves driving customer projects in coordination with internal teams
• Work involves periodic travel to regions to meet internal teams and customers
• Technical knowledge / learning of ATM & Switching Operations
• Ensure be a player finding ways to improve services and reap new business
• Ensuring senior level customer engagement
  
  
  

The Successful Applicant

• 7 to 10 Yrs minimum experience in customer support field
• Good knowledge on Excel & Presentation skills
• Preferably candidate pursuing / completed MBA or any other equivalent qualification
• 2 Yrs minimum experience leading/managing a team
  
  
  

What's on Offer

Exciting opportunity for career growth!

Contact: Anton Rosales

Quote job ref: JN-022025-6679743

Please refer to job description.