SeaBank Philippines, Inc. (A Rural Bank) Lead of Customer Service Operations

Lead of Customer Service Operations - Digital Operations, SeaBank

SeaBank Philippines, Inc. (A Rural Bank)

Negociable

En el sitio - LagunaExp de 3-5 YrsBaceleroTiempo completo

Descripción del trabajo

Job Description

The Lead of Customer Service Operations is in charge of the management of all customer service channels of the bank. The head is responsible in providing the best customer experience through addressing and attending to all concerns/complaints of customer and non-customers of the bank who coursed through their concerns through our official communication channels.

Overall management of customer service channels.
Spearhead relevant initiatives which will continuously improve the customer experience
Ensure the capability development of the CS Ops personnel particularly in developing and maintaining extensive and up-to-date knowledge on Bank’s products and services, best practices in customer servicing
Report regularly to Customer Service Head and perform other functions as deemed necessary by the Senior Management
Ensure vendors consistently deliver operational excellence, excellent customer experience, flexible capacity, and compliance with bank's standards

Requirements

Bachelor's Degree / 4-Year Course Graduate for any course
At least 7-10 years of experience preferably in Customer Service for Digital Banking or Internet Banking
Must have experience in leading teams
Must have good time management skills to handle business-as-usual (BAU) demands and strategic projects
Must be able to handle different hierarchy of stakeholders