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Qualifications:

1. Communication: Excellent verbal and written communication skills with strong problem solving abilities.

2. Detail-Oriented: Highly organized with a strong attention to detail.

3. Adaptability: Ability to work effectively in a fast-paced environment and adjust to changing

priorities.

4. Technical Skills: Proficient with CRM software and other customer service tools.

5. Teamwork: Ability to work independently and collaboratively as part of a team.

6. Attitude: Positive attitude and strong work ethic.

7. Education: High school diploma or equivalent required.

Job Role:

1. Customer Interaction: Respond to customer inquiries via phone, email, and chat promptly

and professionally.

2. Issue Resolution: Address and resolve customer complaints related to damages, order

discrepancies, and other concerns effectively.

3. Order Follow-Up: Provide updates on order status and follow up with customers on

outstanding orders.

4. Internal Communication: Collaborate with sales teams and other internal departments to

resolve customer issues and ensure satisfaction.

5. Record Keeping: Update customer records and track orders to facilitate accurate and

timely issue resolution.

6. Process Improvement: Identify recurring customer issues, suggest process improvements,

and report findings to management.

7. Team Collaboration: Work with other CSRs and teams to ensure seamless customer

service and support.

Please refer to job description.