About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come. For more information, visit: www.digiplus.com.ph.

Main Duties and Responsibilities:

Responsible for analyzing moderate to complex account activity utilizing various fraud tools to detect and prevent fraudulent activity. Identifies and escalates to the Fraud and Risk Team Leader , any suspected, alleged or known internal and external fraud investigations.

• Analyzing alerts from risk controls.
• Reviewing and approving customer withdrawals.
• Using proactive investigation techniques to identify new and emerging threats.
• Contacting customers via telephone and email.
• Providing 2nd line support to the operation regarding fraud and risk related queries.
• Producing detailed reports regarding fraudulent activity.
• Analyze data to deliver quality risk analysis on customer behavior.
• Ongoing document verification
• Conduct and perform EDD to mitigate customer risk, when appropriate - handling SOF, SOW, and other affordability checks
• Check withdrawal requests and process promptly
• Provide excellent customer journey to all players by dealing with escalations and complaints
• Carry out risk assessment when necessary
• Deal with complex cases, investigations with 3rd party providers, PSPs, fraud prevention providers, etc linked to customer’s issues and difficulties

Qualifications:

• High school graduate or equivalent experience
• At least 2 years of experience in a similar role
• Able to work on onsite and on various shifts, night shift and public holidays;
• Good command of the English language is essential, both spoken and written.
• Understanding and experience in monitoring, measuring, and preventing fraud;
• Understanding of mitigations to risks related to iGaming environment;
• Understanding of related legislation and regulations in fraud and risk mitigation;
• Exceptional analytical and investigation skills;
• Outstanding punctuality and exceptional communication skills;
• Efficient judgment and informed decision-making skills;

Good to have:

• Working experience in iGaming and/or in sports betting company
• Live Casino/Online Live Casino environment and operational principles solid understanding

Please refer to job description.