The Liaison Officer plays a critical role in ensuring the smooth functioning of the overall Inpatient Team.

The Work:

• Review, evaluate, and process Letters of Authorization (LOA) following established procedures.
• Explain coverage and non-coverage details during Member’s Availment Guide (MAG).
• Analyze escalations and address concerns related to internal and external partners.
• Offer first-hand solutions for captured complaints and endorse to internal departments (MRG, UEF, Sales) as necessary.
• Conduct face-to-face visits with patients, providing comprehensive explanations of their benefits in alignment with their membership entitlements.

Qualifications:

• Bachelor's degree in a Healthcare or Medical-related field is preferred
• Alternatively, candidates with at least 3 years of college education with at a minimum of 2 years experience in the Customer Service, or work experience in the medical field.
• Excellent verbal and written communication skills.
• Proficient in data entry and transaction processing with attention to detail

Please refer to job description.